I've been in the tile business for the last three years, and now that I'm retiring from it I can be honest about some of the vendors I've worked with. From a professional standpoint, Patio Depot is very hit or miss.
The good:
Beautiful showroom
Gorgeous, unique, high quality products
Appropriate prices based on quality
Great reps for vendors like where I worked
The bad:
Horrendous customer service... Even being in the field I have yet to call an order in and not be put on hold for at least 5-10 minutes. When I have a customer/client waiting this is unacceptable and no other local tile suppliers are so rude. I have even lost orders because of them.
Snotty attitude (many of my clients complained of being treated horrible by the showroom staff)
Difficult to navigate item #s
Not very knowledgeable customer service/staff
So although Patio Depot products are worth checking out, you may be best off avoiding direct contact. I suggest going through a local vendor who will offer better service for their product.
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