I bought my first set of furniture, a sectional, from Home Zone in July. One to two months later, the sectional recliners would not recline anymore. I had to take it back to Home zone, where they had my furniture for 2 weeks after telling me they were just going to replace it and didn't hear from them at all until I contacted Bree. She made them deliver it free after telling me I would have to pay another 109 to have it delivered. It has now been just a year and I bought a bed a little over a month ago. All 4 legs on the bed broke, so now it's sitting on the floor. I noticed a spring and the recliners not working on my sectional again and that it's tearing in the seams on one of the recliners. I purchased a 5 year warranty when I bought the first sectional and now they are telling me it's void because after 2 months with the first one, that I used it to get a replacement and it automatically voids after use. I didn't read anywhere on my warranty that this was true. It should have automatically transferred to my new one since I didn't have the sectional that long. And btw, they replaced it with the same sectional I had at first.
I contacted Bree again to let her know that I wanted a complete replacement and not the same sectional I had gotten last time and thats when I was told that the warranty was void, but that if I brought it in, they would repair it or send it to Dallas where I will have no furniture again and for god knows how long. Apparently this sectional is poorly made and I don't want to keep it any longer. I want it replaced for something that may have a better chance of lasting atleast 2 years. They won't even repair the bed because I have no warranty even though I've had it for a little more than a month. They say their furniture is real wood and it's not. It's junk and I suggest no one buys it!
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