Complaint / review text:
This company is a rip off and not nice. The people who answer the phones and sell you the services are nice but the Owner / Management style is Corporate and they do not care about anything but making money anyway they can and ripping off disabled, elederly, poor, veterans perhaps - they do not care. Do not call them for a service call, they do not roll that $70 Service Call into any of their services like most comapies do. My story is I am disabled with a head injury and becasue they are with the BBB and another impressive Watch Dog Group - I felt safe in not asking a lot of questions. The Service person came moved one wire one inch, took less than a minute and said $70 bucks please. Then asked if we wanted a tune-up for $99 - I assumed it would be rolled in (like most companies) but he said no this would be on top of the one minute $70 job. I asked him if there was anything he could do - I could tell he felt sorry for me. However, when he called the Owner, the owner / manager said no. I called the person who set up the appointent and could tell she felt bad and said she would try to talk to the owner / manager and call me back. She never did. Do not use this company - read all the scam reports - there are many. Looks like they fumble in the installation process to offten too.