We recently moved and had a one piece slate pool table that broke. We called Jason (the owner of Becks Billiards) and asked him if he would be able to fix it. He said it would be easy, so we scheduled him to come out and fix the crack and re-felt the table.
When Jason showed up he came out with another guy. They brought out the wrong color, but after a while, I decided to stick with the color. The guy that Jason came out with put on his gloves and asked Jason of he was ready to move the slate because it was sitting on the table wrong. Jason said that he wasn't going to move it. When I heard all of this I assumed it was because it didn't matter, seeing as how the owner of the company said it. They continued to fix the crack and put the felt on.
A few days later my husband stopped by the shop to pick up the rails. When he got home to put them on we realized that the slate didn't line up with the pockets. The slate was about a half inch off. My husband called and spoke with Jason and he said there was nothing he could do about it. I decided to call Jason back. I asked him that since he planned on coming out to put the rails on himself if he could come back out and take a look at it. He agreed.
A few days later the guy that Jason showed up with previously and somebody else came out. He tried to slide the slate the best he could with the felt on it but it was the same result that my husband got. The pockets don't line up with each other or the slate. I called Jason while the guys were out here and he said there wasn't anything he could do about it unless we wanted to pay him to come back out, move the slate and then re-felt it.
I found that odd because a few sentences later he said that he doesn't move slate at all. I asked him if that was the case how come the guy he came out with was willing to do it and he said because he isn't the one who owns the company. I then asked him why he didn't have my husband and I move the slate and he said because we didn't pay him to tell us too. I had no idea that when you use Jason and his company you even have to pay him to talk.
The whole situation was a half-done job with terrible customer service.
Never use Becks Billiards - you won't be able to play pool on your table!!!
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