I purchased a towel warming rack from Vintage Tub and Bath for $354.00 on 4/14, by the time it arrived on 4/25 I had already installed a locally bought towel rack and the bathroom remodel was done.
So I returned it hoping to get a full refund and a return on shipping costs.
I was informed by their rep that I would not receive a shipping refund because they claim they have 10 business days to ship. I have perused their website and cannot find that claim. Even if technically they are correct by allowing themselves 10 business days to ship, it makes their business worth less to me (instead they charge way more). So I am out the $34.00 to return and insure through USPS.
Next I was eventually issued a partial refund of about $287.00. After waiting on hold, I was informed that the missing balance had been charged as a restocking fee, even though their website says they at most, they charge a 5% fee. They also charge a 10% fee for a secondary box, but my product did not have a secondary box. Also my item was not a special
order, and as I did not even take it out of the box there was no damage on my part.
I think this company displays unethical mannerisms, and I STRONGLY SUGGEST BUYER BEWARE WITH GREAT PREJUDICE!
I am still in communication with the company in the hopes of getting back some of the $66.50 they stole from me. As of now I am out a little over $100.00 dollars and have received nothing but a BIG HEADACHE from this endeavor. STAY AWAY from non-reputable online companies.
PS—all they had to do was fill the original order in a timely fashion—and they couldn't even do that? I have had normal Amazon shipments arrive in less than 24 hours and I have received international shipments in less than 10 days. Ugh.
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