I am EXTREAMLY DESAPOINTED with the way I have been treated at your Effingham, Illinois Store. I ordered a special order (*) lumber order and was told seven days. It took almost three times longer then that to get in. I called the store on may 6th, 7th, 8th, 9th and 10th to see if it was in and was told no it is not in the yard. I even told them their on line tracker said it was in their yard on the 9th. Finaly on the 11th they said they had found the order. I went to pick it up on the 12th. I was told it was in a certain door and did not see the order so tracked down two workers. I asked them aand they said they had no idea where it was and turned to walk away. I asked them again if it was not to much trouble could they locate it. They said well I guess we could. We found the order and it was partially damaged. One board on the edge had been hit by a fork lift and was damaged. I asked if a replacement had been ordered and the guy said why dont you want the damaged one. Da. I asked him to reorder it and he told me the guy at the guard shack did that. I asked for a printed copy of order and he said he had no idea how to perduce one. I asked him to contact his supervisor and he stood and watched me and my 12 year old son load the order onto the truck. He neither at that time got the new order placed or offered to help load the truck. I am not sure where you grew up but as an adult I was taught to never watch a child work and not help. I also asked about attaching a order for two additional pieces of lumber to come with the re order and was told there was no way I could get them combined. I finaly left the yard with a partial order. The next day I contacted the manager via e mail and informed him of the events and asked if he could ecpedite my re order since they had damaged the original. I am still waiting for a confirmation on the delevery. The manager also was un professional in tone and attempt to answer my problems. He had one excuse after another about the problems and told me the damage happened at the factory. I asked then why did he not reorder and wasnt there a record of the damage on the invoice. He said to just not worrie about it he was the manager and Menards set it up for him to handle problems like me. I asked to talk to a district manager he said there is none. I asked to talk to corporate he told me to contact the web site. Again I have called dailey and still no answer on expediting the order. I even called the Manager of the Champaign store and he tried to get the manager of the Effingham store to try and call me back. The only info I had was a call on my voice mail that said it would be in when it came in.
I would like some help here. I would like a call from corporate to me and help me complete this order. I also would recomend that you send an inspector in as I have noticed multiple electrical and fire code violations in the yard. Safety first and your store is a hazard.
No one ever calls, They say they handle things at the store leval and when the manager is part of the problem how can you get satisfaction...
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