I ordered two ceiling fans. The web site says that items I ordered ships in 24-48 hours if the items are in stock. The items were in stock, and I paid for 2 day shipping instead of the free shipping the company offers, because I was expecting to receive it in 4 working days max.
Five business days have now passed and the items have not shipped. The communication from the company is non-existent. They say that they sent return emails in response to the emails I sent, but they have come in my in box or in spam. I do not believe that they were sent, as there was no problem getting information about the initial sale coming into my inbox.
At one point I called the company only to be put on hold for ten minutes. I called back and was put on hold another ten minutes. I called back a third time and received a busy signal for at least an hour afterwards.
This company has good prices, but is not for you if you expect to receive your order in a week's time, even with paying the expedited shipping. Would not use this company again or recommend them to a friend. Too many reputable companies on the web, so don't waste your time or money buying something from this company.
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