I ordered a solar fountain from them on 8/20. I paid immediately through PayPal. I was emailed an invoice that said the fountain would ship in 5-7 days.
On 9/20, having not received anything, I inquired though the company's website form what was the status of my order. The next day I got an email saying the fountain was backordered and would ship on 9/24.
On 10/5, having not received anything, I inquired again thought their website the status of my order. The form told me my order was still "being processed". I have sent them two complaints through their website form and received no reply. I tried calling them directly and got a recorded message that they are undergoing renovations and will be closed til 10/11.
This may be a reputable company, but my personal experience has been very poor.By the way, the fountain I ordered has been listed as "in stock" on their website for weeks.
Colin
Los Angeles, California
U.S.A.
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