I am extremely disappointed in Cox Heating and Air Conditioning and will no longer use their services for our families two (2) Pinellas County residences. I will also not recommend their service to any family, friends or business acquaintances. As with any business, the customer should always be given the benefit when there is a doubt. As such, it is apparently clear that Cox's business does not follow this practice. Over the years, my family has been loyal customers of Cox Heating and Air as we have recently purchased two (2) new HVAC systems from their company.
Furthermore, when their company runs annual or semi annual promotion service specials, we have called on them to maintenance our units. Unfortunately, in this instance, their service repairman could not access an area where he needed to work due to his size and informed me that he needed to send someone else back out just to finish the job. After the serviceman left, I never did hear back from Cox as to the reschedule date so after two (2) weeks I followed up with Cox to find out the status.
Cox promptly sent another service tech back out to complete the job, which took roughly 10 minutes time, however a few weeks later Cox Heating and Air sent me another bill for $89.00. This was after the second serviceman stated "it was already paid for" before leaving my house. I attempted to contact their bookkeeper about the invoice and informed her that I was confused as we had already paid for both service invoices on our two serviced residences and she advised that she would look into it and get back with me. She never did and instead I was turned over to a Collection company.
Before paying the collection agency, I attempted to contact the owner of Cox Heating and Air to see if he would help me resolve the dispute. He stated the book keeper was no longer working there and that he would look into it and call me back. A week later I received a call from the owner demanding payment.
This dispute is not worth my time nor is it worth taking a credit hit over so I tendered a payment in the amount of $89.00 directly to Cox's owner with a Certified letter basically stating the issues outlined above. To date, I have not received a response from Cox and I note that my check was cashed the same day it was received. My only guess is that the economy must really be impacting their business.
Cox's reputation has gone down hill very fast in my opinion as a simple service call or what I refer too as an oil change on our new units has been nothing but a burden. I sure hope the $89.00 was worth it!
For those of you out there searching for Florida Air Conditioning Service/Installation Company maybe this will serve as a warning.
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