I purchased kitchen and dining room floor tile from Lowes and contracted with them for the installation. The tile was laid the wrong way and laid unevenly. I told them I wanted it taken out and reinstalled correctly.
They refused to tear out the tile but said they would take out the uneven tiles and replace them. As they tore out the bad tiles they chipped the adjoining tiles. It has been over three months and the job is still not done, I have half my floor missing. The backer board is damaged and broken down to the sub floor. There are more bad tiles that should still be torn out. I have no time of completion.
I called the manager and asked for a refund. He said they are not in the business of doing free work and that I am not a professional floor installer so I don't know what I'm talking about. This job cost me over $5000.00. So much for the Lowes guarantee. I will never use Lowes for anything else again.
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