Contractor subcontracted to person who also subtracted without our knowledge until first day of work. Had no references on either.
Did not remove all of existing floor. Did not apply thinset under wonderboard. Used a limited number of hammered in nails to secure wonderboard. We were told as many as 50 screws per board would be used. This method of installation of wonderboard voided the manufacturer's guarantee.
The entire floor is uneven and five tiles were so off that they had to be replaced before the work was finished.
The contract called for sealant to be incorporated in the grout. However, on the last day, the contractor personally tried to spray a sealant on the grout. The solution was too thick to spray, so he poured it on and then went around each tile with a sponge. He never rinsed the sponge. So we now have 141 - 12 inch tiles in our kitchen, breakfast room, and laundry room with a shiny sealant frame around a matte finish tile.
There is a stepup from the kitchen to the breakfast room. The tile here fell off 9 days after instillation. They had put thinset directly to the wood paneling without removing paneling or putting up wonderboard. They would have fallen off sooner, but a piece of wood was holding them in place.
Because of information we receive from professional sources during the installation, and the work we had seen done, we requested a warranty from the contractor which he begrudgingly gave, but never honored. He kept stating it was a perfect job. We just wanted reassurance.
In August we were advised to test for hollow tiles. 14 were found.in May, more than 60 were found
After a year, we were forced to seek legal action. We could not find an "expert witness". Everyone told us that they were afraid of losing business. Without an expert, documentation that would have won our case was not permitted to be used.
This guy is free to pull this scam again.
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