Toughest retail on line encounter I Have had. Don't purchase from these folks. Requested an 89$ duty = 112$ Le Creuset teapot Nov 30/11. It came right before Christmas, faulty. I really could not utilize it whilst the present it had been meant for and needed to buy another thing. According to the web site recommendations, I approached the organization within 7-day for directions to come back them for reimbursement. They don't reply the telephone and seldom answer mail. They ultimately explained I've to cope with the maker to obtain a substitute. I advised them I actually donot need an upgraded, I'd like a return. When I needed to purchase another present, this teapot was useless in my experience. Appears like I am caught attempting to form anything out using the producer, to obtain a alternative to anything I-donot need. Terrible experience with your people. Beware. I am processing a problem with BBB.
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