I purchased a sectional sofa from ashley furniture compnay 2 yrs ago. I also purchased the Guardian protection product to be applied for a stain protectant. This guarantee was supposed to be for anything food or beverage. I was told to call as soon as any stain was noticed (which i just did on tuesday). I called and opened a claim. I was told to call back if i could not get it out with just warm water.
Today i called to report it and get the cleaning i was supposed to be guaranteed, and if they could not get it out, it was to be replaced. I dont have the paper work for the warranty, but they have my sofa registered, so she found it right away. So she tells me if i cannot tell them WHAT it is, HOW long its been there, the warranty is basically useless. SO I spent about 150 bucks on something that is pointless, useless and worthless.
Because i said I just noticed it (they dont know how long its been there) and because i dont know that its NOT food or beverage (which i know it IS because thats the only thing it could be). Its all a word game... I am sure if io would have said it was pasta sauce there would be a "no grease" clause even though its a food item. Or if i would have said it was milk there woiuld be a "no dairy". I am interested in knowing how many peoples warrantys or guarantees are actually honored with them. As far as I am concerned they are a total scam.
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