CutleryAndMore.com is not the kind of place you want to do business with. I have placed 2 orders with them, and the second order was my last.
The first order involved a Wusthof Classic bread slicer and the second order involved a Wusthof Classic Santoku and a Shun Santoku.
The Wusthof bread slicer in the first order arrived with a chipped tooth. CutleryAndMore.com told me that the tooth had been chipped during shipment. I explained to Cutlery And More that the box in which the knife arrived did not have a mark on it. We were at an impasse. Since the bread slicer was a present to myself, I decided that I could live with the chipped tooth, and that the chip would eventually disappear over time as I sharpened the knife.
I am not writing this review because of the bread slicer, because that was not a scam or a fraud on CutleryAndMore's part. They are simply tight fisted and reluctant to accept returns, but there's no scam in that.
The next order I placed with CutleryAndMore involved the Wusthof Classic Santoku.
I was reluctant to place the order with CutleryAndMore.com because of my first experience, but CutleryAndMore had the best deal going. So, I ordered the Santoku, fully prepared to dispute the charge with my credit card company if another defective knife or "second" was sent to me.
The Wusthof Santoku arrived in perfect condition. This knife was going to be a gift for someone. Shortly after it arrived, I found out that the recipient wanted a Shun Santoku, which was twice as expensive as the Classic. Well, she was my girlfriend, so... I relented.
I called CutleryAndMore.com and they said they would be happy to make the exchange. They suggested I purchase the Shun and return the Wusthof for a credit. I did. The problem is that CutleryAndMore never gave me a refund or credit for the Wusthof I returned.
CutleryAndMore.com has acknowledged in writing that I returned the Wusthof in perfect condition, brand new in box, and they acknowledged that they owe me the refund. After the credit/refund failed to show up on my credit card, I contacted CutleryAndMore. Their story was that that it takes time for them to process refunds. After several emails in which they told me that they were "looking into the refund", I began calling them. Finally they told me that too much time had passed for me to dispute the charge on my credit card, and that they did not have time to investigate why I had never received a refund.
That's my CutleryAndMore.com story. One time I received defective merchandise, and CutleryAndMore refused to take responsibility for it. On my final order, CutleryAndMore.com allowed me to exchange a knife for a more expensive one, promised me a refund, acknowledged owing me the refund, but kept the money for themselves.
I'm hardly the first person to have been ripped off by CutleryAndMore. The lesson I learned about Cutlery And More is this: If there is anything wrong with your order, immediately dispute the charge on your credit card. Don't let them delay you into passing the dispute deadline. They are masters at delay, and will make any false promise they can to get you beyond the credit card dispute deadline. As for myself, of course, I'll never deal with them again. A crook is a crook, and I don't need to be bitten a third time.
If I've made a single untrue statement about these crooks, CutleryAndMore, my email address includes my full name, and they can find me to hold me accountable.in addition, I have saved copies of CutleryAndMore.com's emails. I'll be happy to share them with all, so that everyone can see what a RIP OFF CutleryAndMore is.
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