In July 1998, we bought Bruce Traffic Area Laminate floor (in a lighting Walnut shade) for the home/dining area. Last March we realized that the floor was rotating green where sunlight found about it. We'd stored a container in the floor along side our bill that confirmed that there's a fifteen (15) year guarantee on all residential installations. Often the shop where the floor was bought might look after any warranty problems. Within our situation the shop that people had bought the floor from choose to go from company. We'd to get hold of the maker Bruce (Armstrong Floor) to obtain the guarantee upheld.
In October I approached Armstrong for that very first time concerning the floor. I talked with Tommy. First he refused the floor was under warranty for discoloration. After I stated that I'd a duplicate of the warranty in the container of floor he explained that's was under warranty. I sent a duplicate of my bill in the floor.in December he suggested that somebody might arrive at examine the floor following the breaks.
In February I approached Armstrong again after needing to further contact from their store since Nov. This time around I had been given to Kristina. First she refused the floor was under warranty for discoloration. After I stated that I'd a duplicate of the warranty in the container of floor she stated that she'd examine after which named me in March to inform me that's was under warranty.
In April Kristina ultimately suggested that Armstrong would not have the ability to get somebody out to determine the ground. I got an image and sent it to her. I sent a duplicate of my bill after repetitive discussions during March and May with Kristina Garcia. I subsequently discovered another bill for trim moldings. I recorded another bill towards the same page of document whilst the floor bill and sent it again. She stated that she'd obtained the bills which Armstrong might deliver a fax that I'd need to have notarized after which email back again to them. They'd then mail-me a look for the floor supplies. I named after seven days and quit a note for Kristina. After another week with no contact, on April 22 I approached the BBB.
May 22 I had been approached again by Armstrong (Joan) and was informed the suitable individual might contact me. Fourteen days later I named Joan again after no-contact. The following day I acquired a phone from another Armstrong worker I called back and quit a note that evening. The following week I eventually got a phone from Pamela. She suggested that they'd was a full page using the molding receipt with no floor bill. Not just had the bill for that floor been sent 3 times, but additionally the bill for that floor was on a single site whilst the bill that Pamela stated that they'd. Kristina had explained in May that she'd the bills. If indeed their fax device just published the best 50% of the fax that I delivered, why-didn't Kristina contact me on April 10, after I faxed it twice? Why did not she contact me the following week after I quit a note on her? Why did not she deliver me a notice till she was approached from the BBB? Yes, the notice which was delivered was only a CYA and wasn't to assist me by any means.
On June 10 I sent the bill again to Pamela. She named me later that evening and stated that she didn't possess the fax. 24 hours later, she named and stated that she did possess the fax with both bills.
On June 12, I obtained a launch that I had been designed to signal and ship back. The launch mentioned that I've obtained cash for that floor which Armstrong doesn't have further responsibility. Used to do not get a seek advice from this notice with no one at Armstrong closed the launch. It had been likewise obscure enough to ensure that if we'd every other Armstrong floor within our home, they'd don't have any responsibility on that floor both.
I approached Pamela with my issues concerning the launch. She stated that she'd consider it. She sent me per week later to ensure that I had been getting her emails. Five days later when she'd not approached me, I sent her. She stated that I check had been sent that very evening. I've really obtained a check from their website.
I had been really upset they might deliver a notice to me after which someone to the BBB showing they were waiting on me. The workers at Armstrong created hardly any work to solve this criticism. Kristina never named in over per month to express they needed extra information. I started all the connections after I had been left hanging for weeks on-end, why might I keep info? By giving me that notice as well as their reaction to the BBB, Armstrong was trying to protect themselves when actually they'd obtained all info (as suggested by Kristina on April 15) and had again accomplished nothing withit.
Armstrong did an extremely bad work attempting to solve this problem. Easily hadn't named and sent once they had ceased calling me, this problem wouldn't have already been solved. Because it was it got me over ten weeks to ultimately obtain a check from their website.
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