Usacomplaints.com » Shops, Products, Services » Complaint / Review: Armstrong laminate flooring - Poor customer service. #445181

Complaint / Review
Armstrong laminate flooring
Poor customer service

Armstrong Floor won't recognize company guarantee on the faulty

Laminate flooring item. Stated item was really stopped because of

Identified flaws.

An Area Carpet One business was employed to set up an Armstrong laminate

Wood floor in 2001. The ground was made to be mounted by moving

Panels into devote a language-in-dance style and sticking together

(not the same as the present locking laminate items). After 1 week of

Item "acclimation" after which installment, there have been issues.in a little

Quantity of locations, some joints started to increase, making little ridges where the

Ground parts registered.in the areas, some next to the highs, the panels

Divided by as much as 1-8".in three locations, Panels didn't precisely match at

Edges, leading to sharp details.

Praising item and installment guarantees, within six months of the

Installment Rug One delivered an specialist to correct the ground 3 times.

For each modification created, nevertheless, a brand new problem offered another region. The

Outcome was significantly less than ideal, but nonetheless for that greater. I wrote the ground

Down like a small greater maintenance than prepared.

This season, I employed exactly the same business to set up more floor, including

Armstrong plastic. The specialist, who had been a professional by Armstrong for

Laminate installation, instantly acknowledged the ground like a stick-together

Item which was faulty. The specialist notified a Rug One sales person,

And also the organization delivered a sales consultant to check out my ground. The ground

Was faulty and required fix or alternative, in his view aswell.

A state was submitted with Armstrong via Carpet One in March, and Armstrong

Delivered among their supplier representatives to my home to look at the issues. She

Instantly determined that every of my issues "should" be associated with poor

Installment or uneven subfloor, without comprehensive analysis apart from a

Humidity reading. Armstrong refused the state per the repetitionis statements of

Humidity and unequal subflooring. 1) Humidity: Armstrong decided the

Floor included some extra moisture. This can be a climate-controlled,

Moisture-controlled house constructed on the crawlspace where the floor is

Coated in plastic and calcium. The ground was discovered to include some extra

Moisture, however the areas she examined weren't actually the faulty places,

Moisture causes growth and never divorce, and he or she centered her results on

Present solution requirements (the present items are moisture tolerant on

All attributes and never kept together by liquid stick — obviously they'll keep

Less moisture). Additionally, between my subfloor and laminate flooring lies

Armstrong's own water barrier underlayment... So if humidity is arising

From underneath the home, they supplied faulty underlayment. 2) Unequal

Subflooring: Our house has some unequal subflooring, but really not within the

Places where the flaws are happening. No note within the state refusal was

Made from cedar divorce... And neither humidity or unequal subflooring may

Perhaps be responsible for that problem.

Moreover, I constantly needed to advise Armstrongis supplier repetition while

Checking my ground that my ground was a stick-together installment, not

Interlocking. Actually at the conclusion of her "evaluation" she stated divorce

Could be "because of poor installment because the items are created to secure

Together"... She'd simply no concept the stick-together floor wasn't

Made to lock

A completely independent inspector recently invalidated the supplier

Consultantis good reasons for questioning the state, but Armstrong was fast to

Choose afterward that it'd subsequently function as the problem of the specialist. A real

Armstrong worker hasn't arrived at observe the ground.

Armstrong and Carpet One have equally recognized known issues with

Armstrong stick-together laminate floor substantial enough in order for them to

Stop them soon after my purchase, and also the interlocking items

Are made so issues for example mine don't happen.

It isn't my problem I bought a ground that were badly

Designed-created at that time of purchase. Manufacturer guarantee on the ground

Is two decades. Up to now, they WOn't actually restore a some of the many

Obvious flaws. Armstrong recommended on 12-14-05 specialist established that

Issue isn't company's deficiency. I've established this declaration isn't

Sincere. Specialist thinks sales consultant who examined the ground

Wasn't educated of the merchandise and partial toward Armstrong's pursuits

Since she's having a organization associated with Armstrong.


Offender: Armstrong laminate flooring

Country: USA

Category: Shops, Products, Services

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