Usacomplaints.com » Construction & Repair » Complaint / Review: Bruce Hardwood Flooring - They didn t wish to recognize the guarantee. #176911

Complaint / Review
Bruce Hardwood Flooring
They didn't wish to recognize the guarantee

In July 1998, we bought Bruce Traffic Area Laminate floor (in a lighting Walnut shade) for the home/dining area. Last March we realized that the floor was rotating green where sunlight found about it. We'd stored a container in the floor along side our bill that confirmed that there's a fifteen (15) year guarantee on all residential installations. Often the shop where the floor was bought might look after any warranty problems. From company the shop that people had bought the floor from choose to go within our situation. We'd to get hold of the maker Bruce (Armstrong Floor) to obtain the guarantee upheld.

In October I approached Armstrong for that very first time concerning the floor. Tommy and I talked. He refused the floor was under warranty for discoloration. He explained that's was under warranty after I stated that I'd a duplicate of the warranty in the container of floor. I sent a duplicate of my bill in the floor.in December he suggested that somebody might arrive at examine the floor following the breaks.

In February I approached Armstrong again after needing to further contact from their store since Nov. This time around I had been given to Kristina. She refused the floor was under warranty for discoloration. She stated that she'd examine after which named me in March to inform me that's was under warranty after I stated that I'd a duplicate of the warranty in the container of floor.

In April Kristina ultimately suggested that Armstrong would not have the ability to get somebody out to determine the ground. I sent it and got an image. I sent a duplicate of my bill after repetitive discussions with Kristina Garcia during May and March. I subsequently discovered another receipt. I recorded another bill whilst the floor bill towards the same page of document and sent it. She stated that Armstrong might deliver a fax that I'd need to have notarized after which email back again to them and that she'd obtained the bills. They'd then mail a look for the floor supplies to me. I quit a note for Kristina and named after seven days. On April 22, after another week with no contact I approached the BBB.

May 22 I had been approached again by Armstrong (Joan) and was informed the suitable individual might contact me. I named Joan after no-contact fourteen days later. I acquired a phone from another Armstrong worker, the following day I quit a note that evening and called back. I eventually got a call the following week. She suggested that they'd all was a full page using no floor bill and the molding receipt. Not just had the bill for that floor been sent 3 times, but on a single site whilst the bill the bill for that floor was in addition that Pamela stated that they'd. Kristina had explained in May that she'd the bills. Why didn t Kristina contact me on April 10, after I faxed it if their fax device just published the best 50% of the fax that I delivered? Didn t she contact me the following week after I quit her a note? Didn t she deliver me a notice till the BBB approached her? Yes, the notice wasn't to assist me by any means and which was delivered was only a CYA.

On June 10 I sent the bill again to Pamela. She stated that she didn't possess the fax and named me that evening. She stated that she did possess the fax with both bills and named 24 hours later.

On June 12, I obtained a launch that I had been designed to signal and ship back. The launch mentioned that Armstrong doesn't have further responsibility and that I've obtained cash for that floor. I no one closed the launch and did not get a seek advice from this notice. It had been likewise obscure enough to ensure that if we'd every other Armstrong floor within our home, they'd don't have any responsibility on that floor both.

I approached Pamela with my issues concerning the launch. She stated that it would be looked into by her. She sent me per week later to ensure that I got her emails. When she'd not approached me, I sent her five days. She stated that I check had been sent that evening that was very. I've really obtained a check.

I had been really upset they might deliver a notice to me after which someone to the BBB showing they were waiting on me. The workers at Armstrong created hardly any work to solve this criticism. Per month to express they needed extra information was never named in over by Kristina. I started the contacts all after I had been left hanging for weeks on-end, why might I keep info? By giving me that notice as well as their reaction to the BBB, Armstrong was trying to protect themselves when actually they'd obtained all info (as suggested by Kristina on April 15) and had again accomplished nothing withit.

Armstrong did an extremely bad work attempting to solve this problem. Easily sent and hadn't named once they had ceased calling me, this problem wouldn't have already been solved. Because it was it got me over ten weeks to ultimately obtain a check.


Offender: Bruce Hardwood Flooring

Country: USA

Category: Construction & Repair

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