I bought the mower also it survived all 7 days and so I delivered it and did exactly the same using the 4 others that I'd to come back for several kinds of factors from not operating to producing sounds and yes the mower had gas plus I've experienced the automotive restoration company for more than 40 years.
The final one which I'd to switch survived six months and stop and so I contact where I bought it from plus they wouldn't do something and so I named the 1.800 quantity for John Deere and was informed that I'd have to go to a certified dealer.
I called to inform them what I believed was incorrect plus they believed to take it in so when I unloaded it-they mentioned there will be a $70.00 buck support cost even when its under guarantee and so I packed it back to my shoe plus they support supervisor stated that he'd renounce this for me personally because it was my 6th one.
They held it for just one week and phone to express that nothing was wrong withit and so I questioned when they had examined the carburetor since I understood that it had been certainly flooding out and yes they did. I picked it-up also it did the same and it also nevertheless proceeds to operate for half an hour and stops.
I called the primary office at John Deere to describe that which was happening in addition to exactly what does their so-called 2-year guarantee truly address and was educated that it addresses anything, but why do they charge the $70.00 buck support cost?
They mentioned that numerous issues are brought on by who owns the mowers which service cost would be to purchase that firm's period in case that its not really a guarantee problem and that I may understand why since I have focus on automobiles daily and individuals do unusual issues and yes I have to be paid-as well-but I understand the carburetor is poor (its flooding out and also the mower has both fireplace and gas) why not only substitute it and become completed?
The long and brief is the fact that they'll not do something and also the John Deere warranty indicates nothing, zero, nada, so if you should be on the market to get a walk-behind mower I'd NOT suggest John Deere or something from their store at-all as well as the mower simply switched 2-year old (from the alleged 2-year guarantee) so I purchased a carburetor system and rebuilt it myself and its own operating excellent.
Lowe's doesn't have customer support at-all, not really the primary head-quarters situated at 1000 Lowe's Blvd. Mooresville, NC 28117 (704) 758-1000.
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