This is my first complaint against lowes home improvement.in may i purchased a french patio door, which was paied in full at the time of purchase.
In july i contacted a supervisor at lowes to let them know that i was having problems with the door.
The inside lock was broken and there was an open space on the top, where you could see outside, the seal was broken and mositure was getting inside, and it leaked water comes in on the bottom when it rains.
The supervisor said it was the company that installed the door.
The were contacted and responed, in which the said, the door was bad and wasn't their problem.
Then lowes was recontacted and they send a representative, he determined that in fact the door was damaged and said the company would call me.
I waited a week and no one called so i called them the supervisor was out and would call me back.
I waited another week no one called. So i re-called them and left another message.
When he did call me back he said it wasn't their responsibly and they would have the manufacture contact me.
Which they did at first they mailed me a new lock for the door. I called them back.
The supervisor said they would install a new door for me and that he would call me and let me know when they would be in blanchester.
He said it will be in december. I have call him several time and left messages, and i am still waiting.
I feel that i have been more than patient. And have been treated
unfairly.
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