We are building a custom home and contracted with Lauren and Glenn the owners of Austin Doorman on June 8th. We finalized the order on June 27th. And we were told the order would take 6 to 8 weeks. Lauren called in a frantic to get the deposit of $10,344 before she was leaving for vacation for a week. Vegas I think? This should have been my first clue. Anyhow. Nothing got ordered prior to as explained. A few weeks later after we called again and again to check on the order and additions needed. Lauren once again needed more money for the exterior doors, another deposit of $8600.00. The entire door package was only $26,000 and change. This started to become alarming as we had almost paid in full. We inquired on delivery again and again. The door configuration was a stopping point for the other subcontractors, drywall, latte and stucco etc.
We could never get a drop dead date, but we were assured the order was placed. Finally something happen and we got a date of September 8th for the manufacture delivery but we were not scheduled for installation? After heated conversations with the other owner Glen we were told the next wednesday or Thursday for drop off but could not guarantee installation. The whole thing was ridiculous and cost us thousands of dollars in time lost and hotel and airfare to plan our travels for supervision. GC supervision..
After all the complaining and to find out that the installers had never even worked with Austin Doorman we started in inquire about this Company and found that they have been losing employees, other pending lawsuits and basically this company has been moving ones money from job to job. Possibly over extended.
Lauren at Austin Doorman has now cancelled our contract less the few exterior doors that have been delivered. She came up with some ridiculous math as to the amount spent and she says that we will get the rest of the exterior doors and a refund check in the amount of $2800.00??? She cannot tell us when we will get the remaining doors but they are ordered? And the refund check will be cut at that time? Basically she is full of S. T and the money is gone. We told her to cancel the doors outstanding and just give us our money? No response! We have since had to order all the doors less the 3 delivered. This has been going on for 4 months!!! DON'T EVER GIVE MONEY TO THESE PEOPLE!!!
We are preparing to file a lawsuit for cost and damages. Also sending a formal complaint to the Attorney General and Federal Trade Commission. These people have basically robbed us and used the money for their own purposes and not our service/product order.
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