An Eagle Shield salesman came into our home with the intention of selling us their radiant barrier insulation product. He did an "energy audit" by asking us questions at our dining room table. The Eagle Shield salesmen do not have state certifications to do energy audits. They are only trained on the use of the infrared camera and how to read it. The salesman also omitted items on the audit along with adding the final numbers up incorrectly. I believe this was done intentionally to make our score look lower than it really is. The low score along with the "guarantee" that we would get all our money back if we were not fully satisfied convinced us to purchase their product. After the installation we noticed that our home was less comfortable. We checked the folder the salesman left us and saw that we did not have a copy of their warranty. We called the company and was told that we needed to contact the salesman. He mailed us one and when we received it we saw that it did not look what he described. It is not at all what we were told. We were very unhappy with their product and notifed the company. We ended up taking them to small claims court. After our case was over we looked at the file of evidence given to us from Mr. Garrett Harwood. It contained a second page to the contract we never saw or signed. It appears that someone attempted to forge my husbands signature. The second page of the document states that if we attempt to breach the contract after the three day right of recission the company shall be entitled to no less than 70% of the contract amount. We believe that the judge read this and only awarded us $1500 of the $6300 we sued them for. Don't trust these people.
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