UTS (Universal Technical Services) might as well send all of their support overseas to India, it could not be worse than what they have in the USA. How can anyone diagnose the problem with our NordicTrack treadmill over the phone? They can't. So they send parts as they "think" they know the issue, so the idiot techs come out and re-diagnose other problems. UTS is terrible at follow-up as well. I am going to let NordicTrack know how terrible their service is, and because of it, I will NEVER own another product supported by UTS!
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