Terry Moving cannot be trusted to move personal belongings. During a local move in the Orange County, CA area I was the victim of Grand Theft and Identity Theft (credit card) by a Terry Moving employee. Valuable jewelry including, but not limited to, a diamond/gold watch, bracelet, Montblanc pen were stolen from what I thought was a "safe and secure"' area in my home. As if that weren't enough, when I received my credit card statement the following month, I found out that a credit card was also stolen during the move. Upon discovering the loss, I contacted Mark Terry who defended his employees and even suggested I "misplaced" the items and they would later turn up. When I asked for the insurance information to submit a claim for loss, Mark Terry was NOT cooperative at all. He swore, was verbally abusive, threatened me and refused to give me the name of his insurance company. As a result I contacted the Public Utilities Commission (PUC) who helped me obtain the insurance information. Contacting the insurer turned out to be a waste of time. The insurance company refused to allow me to file a claim for damages because I had a filed a police report for Grand Theft and because I was disputing the charges. Just one more reason not to use Terry Moving and just another excuse by his paid thugs.in addition to the loss of valuables, I was overcharged by Mark Terry. I was also lied to by Mark Terry about the cost of the move. Prior to the move, when I scheduled the appt., I was given a price, based on weight, items, etc. After the move was completed the price nearly doubled and the movers held my items hostage until I paid. When I called Mark Terry to dispute it he stated, "I had to add another guy whose other move job got cancelled and had to put him somewhere". More misrepresentation and lies by Mark Terry.
After determing the value of all items stolen I filed a police report. The police officer deemed it to be "Grand Theft" due to the content and value of the items. The police also determined that my credit card which was stolen during the move was used by one of the Terry movers and his girlfriend to purchase items at Target, Walmart, gas stations and Denny Restaurant's throughout the state of California... The same territory and route Terry Moving uses for business. Unfortunately, the mover that stole the credit card uses several aliases (per the police and a private detective) and has been difficult to capture. It is now believed he may be in prison AGAIN for another charge relating to something else.
The biggest mistake of my life was hiring Terry Moving and Mark Terry. He lies, employs day laborers, ex-convicts with multiple alias and has NO regard for personal belongings. It's simply another exciting opportunity to steal.
If you value your personal belonings DO NOT use Terry Moving. Recovery for loss is impossible.
0 comments