I hired Terry Moving and Storage to move my furniture and keep it in storage for several months until I got situated in my new home. When my stuff arrived and I went to unpack, I started noticing that boxes had been gone through and my personal items were missing, 80 music CD's, 20 DVD's, kitchen utensils, small kitchen appliances, and mens dress clothing.
I called Terry regarding the missing items and he said he would investigate this matter and get back to me. At first he offered to replace our items which now looking back it seems like he did so because we had referred his company to my parents and did not want to lose their business.
Once my parents stuff was moved and in storage I never heard another word from him, he did not return any of my phone calls. My parents have just recently had their stuff delivered (from Terry Moving and Storage) and are missing over $30,000 worth of landscaping equipment, custom carpentry woodworking tools, professional spo! Rt fishing reels, poles, and gear and the list goes on.
The moving company broke open pad locks, took off hinges and went through every box taking whatever they wanted. My dad has raised his family by making his living being a carpenter. My dad had tools that he has owned since he was a teenager working in Switzerland and was planning to hand these things down to his grandchildren. These tools are not replaceable. My dad is over 60 and has a heart condition and this incident has made him fall into a deep depression.
Again I tried to talk with Terry about the missing items, however he has told me and my dad that he's tired of hearing of it, do not call him again, it's only personal belongings that are replaceable so just fill out the insurance claim. The last time I tried to talk to him he hung up on me and he hung up on my parents when they called.
My dad received the insurane claim form from Terry but my dad showed it to his insurance company first and the insurance compan! Y said that the form does not look like a typical insurance cl! Aim form and advised my parents not to sign it. I am so upset by what this man and his company has done. He is a thief and should not be in business.
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