Last week I went to the Brick which is on the Eglinton and Pharmacy. Let me tell you the address of that place, so it's 20 ashtonbee Rd. Scarborough, ON. I was there on July 2 to buy Bed set and mattress, so I bought everything on that day and finish it with cash and everything. After 3 days they deliver it to my house. First it was mattress, so what happen it was like this when I receive the Mattress it wasn't the same as I chose it in the store, they brought for me different mattress not the same as I chose in that store The Brick. The mattress I chose it had more flowers on it and the colour around the flowers was blue, but the one they send it to me, the flowers were less that mine mattress and the colour around it was different than mine. The one the brought it it was grey colour around the flowers. I went today to the store to tell them that they send to us the wrong mattress, but they don't believe me and they didn't even do anything to help me. I had my mother with me and my sisters because on the day we bought that mattress they were with us. All of us saw that mattress with our eyes. The manager told us that we are wrong and we are lying to them. We didn't even open the mattress, it's still in those plastic bags. Can you tell me what should I do next? Also, at the end the manager told us that if we wanted to exchange it than we have to give them 250 for the charge. That is not fair because that is not our problem for the mistake that they made it. Today July 8th I am very angry at them. Not even agree with them, it's their mistake not mine for losing my mattress and telling me that we have the right mattress. Four people saw with their own eyes that the mattress we bought it wasn't the one they brought to us. Perhaps, i asked them to find out where is my mattress gone but they said that we receive it, but we receive it it's wrong one. After it I asked if they don't know where our mattress it than just give my money back and come take your mattress back. Still they weren't agree with me and didn't trust me. Also, I showed them the mattress which I have right now at home at their store, that they send me that one not the one I chose it and also that was the last mattress. Please do something so either I can have my mattress or money. If u don't do anything I will just keep complaining until this situation will be solve. Thank You!
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