We have been trying to have our 52" Bravia Sony TV repaired for 7 months now. After many unsuccessful attempts by repair people, the last repair person spoke with a Sony rep who decided the TV was not fixable and agreed to replace the product with a "refurbished" model. That was over 3 weeks ago. My husband and I have called Sony customer support numerous times and each rep tells us a different story. For example, on Monday Nov 29 I spoke to a rep who assured me the exchange TV would be shipped on Dec 1 and we would receive a tracking email. Since I did not receive one, I called again today, Dec 2 and this rep said it would be shipped on Monday Dec 6. All reps were pleasant and polite, however, we have probably called 6 or 7 times, each time getting a completely different story. How can we find out the real story, once and for all. It should not take over three weeks to process and ship a TV. I would be happy to change our review if we could resolve this issue. Prior to this, we were loyal Sony customers, always choosing Sony electronics for the last 20 years. Please help! Diane McCarthy
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