This company is blatantly unethical and rude! Once they leave your property, don't expect ANY customer service!!!
They installed our sprinkler system in 2010 and did a very poor job while at it. They did not stick to the terms of the contract and failed to make good once there were problems with the install. (As per the contract they had to put in a soaker hose around the front beds which they blatantly failed to do.)
They came in to blow out the system last fall and did a failing job at that as well. As a result, this spring, our pipes shattered underground. We left several messages which were duly ignored. Our final email to them let them know that we would be employing a different landscaper to make the repair, and that they would be responsible for the bill! Finally, we got a response... Here is the opening sentence from their email to us "Just as an FYI, you will be charged a service call, at our std rate of $60.00, whether a part is covered under warranty or not."
They made the repair and billed us for a "service call" which does not fall under the category of labor or parts... It's in a category all by itself called LETS RIP PEOPLE OFF and make some extra cash, cause we need it! They also billed us for the PARTS used to replace the damaged pipe. Wow! Talk about giving the warranty some credence!!!
THEY DO NOT ANSWER THEIR CALLS! BEWARE of companies that have a perpetual machine and calls and emails are not answered unless it is to collect money. Having said that, their billing department is excellent. I do wish they could employ the same individual to perform their customer service!!!
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