Complaint / Review
Z Gallerie
Z Gallerie in Boca Raton, FL Horrible customer service and poor quality product

I ordered a $300 coffee table
directly from the Boca Raton store in South Florida. I waited 4 weeks
for my item to arrive and went to pick up the table. Upon arriving the
Boca Raton store, I was asked rudely by a sales associate
named Alida/Aleida what I wanted... After telling her that I was there
to pick up an ordered item, she proceeded to ignore me and help other
customers in the store. The whole experience was upsetting and
unprofessional. After bringing
home the table and unwrapping the boxing/packaging, I realized that the
coloration and quality of the table was not up to par. I took the table
back to the store a couple days later for a refund ONLY TO FIND OUT
that they were going to charge me a 15% restocking fee because I did not
return the item in the exact boxing/packaging it came in!!! Nobody
ever told me about return policies, repackaging items, and restocking
charges! In fact, when I originally called in to order the table, they
charged my card but never emailed or mailed me a receipt of any type!!! I
refuse to purchase another product from Z Gallerie again! I will advise
other to do likewise.