I ordered three trees from this place and wasn't worried since I was a return customer. They arrived in a timely fashion and two of the three trees were just as described and I was happy. The third tree that was advertised as 5 to 7 ft with the root ball was not even 4 ft tall.
I emailed and got a response back that a minimum of 4 ft was acceptable. I responded that the site page I ordered from said 5 to 7 ft. They countered again with it is acceptable and that it would grow quickly.
I wasn't sure what growing quickly had to do with anything and sent an email that for $99.00 dollars, it should be between 5 to 7ft as advertised. They responded that I should send a picture.
I sent a picture showing a height of 34 inches when in the ground and was STUNNED when customer service responded that the pictures showed an acceptable "tree". I even sent a link to their own page that showed the hight advertised as 5 to 7ft.
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