I have a compliant I have been a Sears customer for 15 years I bought 11 refrigatr 7 electric rangesm 2 gas, 2 riding lawn mowers. 3 push and 2 dishwasher and 2 set of washer dryer. I had service plans on all expect the dryer and washer I purchased in Nov. I call Sears and talked with a technician and told him about how the dryer was burning my hands when I touch the stove this was in dec. In March I called again with the same problem they came out in 3 days and put in a thermostat it was a warranty item.
They came back today to see what was happening and discovered that the top of the dryer was 100 and the side was 150 degrees. I was told they will replace 2 thermostat and a heating coil. This is going to cost Sears more than the cost of the dryer. So I asked to have it replace. I was told that theyhave tho have 4 compliants. So now they have 3 I only need one more. I have always had good luck with Kenmore products and will continue to use them. I just concern that the dryer will cause a house fire and I do not want to lose my home I have worked and pay for. Sears make it right with this loyal customer.
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