I purchased a VaporMax steam cleaner from myvaporclean.com... One of the biggest mistakes I have ever made. Luckily, I bought through Paypal, have opened a dispute, and will escalate my claim very quickly.
I paid $269, and received a manufacturer-damaged unit - there was a large perforation in the boiler. I sent very clear, high-resolution photos to the sales department, and asked for a replacement. The woman I emailed said the photo was too large and that she couldn't see anything wrong, but said at least they would know what to look for when I shipped the machine.
After sending more photos and information at her request, they shipped me another machine once they had received the defective VaporMax. This machine was heavily used, with sediment build-up in the tank, scuffs and scratches all over the machine, a yellow stain in the attachment compartment (possible rust) and very obvious signs of usage on the power button.
I called, extremely upset with them for sending a heavily used/refurbished machine when I had paid full retail for a new unit. This is part of the email I was sent after a girl from customer service told me she would talk with her manager and get back to me with "detailed instructions".
1) You are correct about your machine not being the original that you first ordered. Once we received your machine back, we had to take apart the entire machine to get to the boiler and examine the crack in it. We found that in fact, it wasn't a crack.instead it was a weld mark from the production of piecing the top and bottom halves of the boiler together - normal. However, to cut down on "down time, " we decided to replace your machine instead of attempting to piece back together and repair your original machine.
2) Please know that your physical machine is not used. We simply took it out of another box, tested it and shipped it out to you. We have not carried this particular unit long enough to even have a returned/used machine. The machine you have now is basically brand new, other than the test that we made on it.
They lied to me on both accounts - a "weld mark" does not have jagged and irregular edges. I have photographic evidence of the perforation.
It is very clear that the second machine they sent me is used. I also have photographic evidence of the marks, grime, and scratches all over the machine, which cannot be explained by the one test they performed on it in the warehouse. The first unit was new, although defective, with no signs of wear. I did not use either machine, and am extraordinarily disgusted with how they are handling the situation. I will never buy from Puregreen International LLC ever again, and will do everything in my power to inform their other potential victims.
Avoid this company at all costs! I've found elsewhere that they also do not fulfill their lifetime warranties...
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