I purchased a new double wide refrigerator on July. I was asked if I wanted to buy an additional 5 year warranty for $120.00, stupid me I said yes and purchased the extended warranty.
One year later I heard the frig making a noice and called Lowes. They had no record of my purchase. On the original form from G.E. I was asked to submit my original reciept as proof of purchase and I sent it along with the registration as requested. I kept a copy.
Anyway, lowes sends a repairman to my house and finds nothing wrong with the frig. I went to Lowes and told them what else I bought at the same time with the frig. A metal shed 8x10, and some ods and ends. I spent close to three thousand dollars that day.
They fianlly found me on their computer but were unwilling or unable to give me a copy of the information they found. They claimed the archive was unreachable and could not print it. They also said I did not need it since they do not send companies like G.E. Proff of customer purchase. I was tired and mad and just wanted to leave.
I went home and the next day called G.E., they told me that Lowes is required to pay them a portion of the extended waranty sale and proff as proff that the customer is covered. Well, back to Lowes. A long drive (about 12 miles) in traffic hell. They told me the same B.S. And the more they talked the more I got upset. I left again.
Somehow I just wanted to pretend it was not happening and I left it at that. A few months later G.E. Sends me a sales pitch mail about their extended warranty. I called them and after being transfered three time someone finally found me on thier computer. I asked, how did you know who to contact me? I mean my address? He said they had me registration on record but no extended warranty appeared on my case.
How convinient! He also told me that they do not require customers to send the original reciept. Because I sent the form, I don't either. It may be in one of the new frig's they sell but I don't go to Lowe's nor Home Depot.
I go out of town for anything I need and vow never to spend my money in anyone of those stores again. Home Depot is another matter. Anyway, they (Lowe's and G.E.) have proof I bought the frig but neither claims responcibility for my $120.00 extended warranty. I am building an addition to my house and Lowe's nor Home Depot have made a penny of the $10,000.00 I have invested so far.
If you think I'm rich, I'm not. I don't use paid internet, don't have cable nor Sat., service, nor Long distance on my phone, and save every penny to invest in my house at a high personal cost. No credit cards, no outstanding debt nor loans. I just have a house payment and regular light, gas and water bills. A few more years and I can live like the Jones.
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