I purchased a Cooks Griddle from JC Penny which was eligible for a $10 Rebate and quickly submitted the required rebate form, receipt, and barcoded label to Sensio which was the processor for this rebate. One month later I received a form letter from them stating that they couldn't process my request because I failed to submit the barcoded label!
I immediately responded to the designated fax advising that this was not true and included a copy of my rebate form clearly showing where the barcoded label was attached. I subsequently received another form letter response saying that since I had failed to respond to their request—again, not true—they would stop all processing.
I tried to call Sensio at the Customer Service phone # they listed on the form letter (877-217-4421) but was told by them that they are only processors for Sensio and couldn't do anything, that I would have to contact Sensio directly! They couldn't however give me a contact #, "you have to Google it yourself". As unbelievable as this is, if you google Sensio, you can only come up with the same contact # (877-217-4421) that only reaches the processor who can't be of any assistance!
This level of duplicity can't be accidental, this is an obvious systematic effort to frustrate the consumer. Shame on Sensio and shame on JC Penny for using them!
0 comments