Its a rip off! I bought mattress there (Miralux Rave 11 without base, $500), i payed $30 to pick it up from the store (can you believe it?). After a few nights it started loosing support and I couldn't sleep on it, it caused terrible back pain. When i called them to inquire about return, they said that i need to pay the fee of almost $350 to exchange it, and you CANT return it at all, just exchange. They never mentioned anything about it when i was buying the mattress. Theres no info about it on the receipt that they gave me in a store. The customer service there is rude and pushy, they just wanna you to buy it, they don't provide accurate info on a product or warranty that is very tricky as it turned out. The salesperson told me in a store that i had 15 years under warranty. But when i called the general customer service phone num. They said that there was no any warranty for me cause i got mattress without a base. What a surprise! I called the guy in a store back and he simply said that he forgot about it.
Now i have to go to the reputable store and get another mattress cause i just cant stand the pain every morning after sleeping on this "great" mattress. So sad i didn't read numerous negative reviews online before going to that unprofessional crap outlet. I wish we could do something about this crooks, but as always the law is on their side.
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