On January 18, we purchased 100 gallons of propane which you installed at our home in Waller, Texas.
On February 5 and the tank is empty because we are unable to get the heat to come on, hot water does not come on, and the stove will not come on for cooking. We have had your tank for 2 and 1/2 weeks.
There is simply no way that one person could use 100 gallons of propane gas in 2 and 1/2 weeks. The home at in Waller is occupied by only one (1) person.
Josh from Texas Star Propane came out Saturday February 5 and did a leak test and said that there were no leaks. He said the gas lines didn't freeze because propane doesn't freeze.
He demanded we pay an additional $250 for an additional 100 gallons of gas for another 2 weeks. This is unheard of! In New York we don't use $500 per month in gas, and we have 5-10 degree weather everyday for 2 months.
Our gas bill in New York runs $50-70 per month maximum in extreme cold weather. Josh told us that we live in a “big ass house” and that is why we need 200 gallons of propane per month to heat our “big ass house”. He is rude and ignorant. He believes that since we have a big house, we are millionaires and can afford $500 per month for gas!
Here in Texas we have only 20 degree weather 3-4 days a year and we are being told by Texas Star Propane that we need 300 gallons of propane per month to heat a house which only 1 person lives in!
Josh was very rude and declared he would call the police on me if I “touched his propane tank” On February 10 they came and picked up a propane tank with some gas still in it and didn't bother to connect the other tank we had.
Do not do business with these people unless you plan to spend $500 per month for propane gas in the state of Texas where it's only freezing 3-4 days out of the year and most of the time we have 50-105 degree weather!
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