I reported that my spa quit operating approximately 5 months ago.initially, one of their "service representatives" came out. He charged me $85.00. He then called to say that due to some creative writing on my invoice, that the warranty I received was actually cut from 5 years to 1 year. After several phone calls and providing support, they acknowledged my "warranty."
I was then told to call Scott back. Scott never returned my call. Still hasn't. I called the store repeatedly. They finally said - "we don't have the parts - we need to order them." They never return calls. As a matter of fact, if I don't call with a caller ID block, they don't answer the phone.
Well, several months later, they continue to promise that the part will be in "next week." "It will be repaired by Christmas" "Our Corporate Office is failing to get the part."
I then at least received call backs from their Corporate office after going over the issue with them via the internet. They have acknowledged that this store is a problem franchise and won't return calls to them either. Great.
The Corporate Office has told me that they'll "go around" the store. We'll see. I've had the spa for less than 2 years and 5 months of that time, it sits as a big monolith in my backyard collecting dust. Will it ever work? Who knows.
I spent thousands on this piece of a spa. I've also spent hours trying to get it up and running.
Do yourself a favor and make sure you research a purchase like this. I learned a big lesson. I didn't think businesses like this still pulled rip-offs like Cal Spas - Westminster. Live and learn.
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