This is a true story. I have emails, receipts, records.
In October my ElectroluxDishmachine broke. It was not under warranty, I called an authorized dealer to service. They come out and tell me that can't service the machine because it has no serial number. $65 out the door.
I contact Electrolux, they tell me they can't help - no serial number. I call Lowe's. The manager actually said that I must have removed it! I explained to him that perhaps one of Lowe's HUNDREDS of sub contractors removed it. Why would I do such a thing, I purchased a microwave-stove-fridge fro Electrolux/Lowe's at the same time. I tell him I need a serial number, the appliance repair company will not fix without. The manager at Lowe's tells me I don't need a serial number for repairs, I tell him not true, he thenoffers me a new dishmachine at half price. I refuse and tell him I want a serial number in the event what is wrong is covered under the Platinum Star Electrolux Warranty. He tells me there is no such thing, I tell him it is on there website.
Weeks go by and Lowe's/Electrolux wants me to prove my purchase. I explain to them that I financed all through them. No word back. I then find receipts and forward. - past Thanksgiving - I then contact Lowe's customer service. They autoemail me back6 times with two numbers to call - that DO NOT work. I finally find a live person who tells me "we need to change that-those numbershas been a problem."
They escalate me to someone else - and now Christmas is around the corner. He tells me (with the store manager on the phone) that Lowes will order a new machine; I will have to install. Lowe's will remove the old one BUT - yep-I have to get a Serial Number from Electrolux! The same people who told me I don't have to have a number for repairs. I got the serial number called Lowesand asked about the status on my order. Seems they never ordered or sold out.
On January 20th they finallycame and removed the old one - with 3 months of stagnant dirty water in it. I am paying someone tomorrow to install.
The Lowescustomer service is horrible. Countless hours on the phone, emails, and Electrolux was little to no help.
I will NEVER do business with Lowes. I did get a brand new washer and dryer: LG from Home Depot in January. $3300 for Home Depot and LG. $0spentLowes/Electrolux.
My Electrolux refrigerator water dispenser stopped working and my digital clock on the stove is not working. Why am I not surprised? Top of the line appliances and service - NOT.
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