I ordered candles for these people for my wife's store. The site says it is a secure site. 8 weeks later I have no product and I am out $ 200.00. They will not answer their phone, it goes straight to voice mail. I have emailed and called several times.
The emails where as follows:
Confirmation E-Mail
Credit card
This shopping cart system does not calculate actual UPS shipping charge. We will calculate and apply accurate shipping cost manually. UPS charge is determined by the weight of the package (s) and the destination zip code.
Date: 28 Oct - 07:46
Order ID: 2059983
Payment by Credit card
Mail #1 11/11
Could I please have an update on my order. I have not received it or shipping notification.
Made phone call #1 left message 11/15
Made phone call #2 left message 11/16
Mail #2 11/18
I have left several messages and have not received a return call. I have also emailed. I would like to be responded to. You have processed my payment but I have not received any product or even the courtesy of a confirmation call or email. If I do not get some sort of response I will be filling a claim against your company and a rip off report on the internet that will be tagged to your website.
Response Candle Comfort 11/19
We apologize for the delay we have a family crisis happen which left a member in a coma at OHSU Trauma. We are finishing your order and will ship the candles on Monday, you will recieve an email wth tracking information at that time.
Candle Comfort
Mail #3 11/20
Thank you for the reply. I have been ripped off from internet purchases in the past and was worried it was happening again. Prayers to you and your family...
Mail #4 11/26
Have not received tracking info...
Made phone call #3 11/30
Left message
Mail #5 12/07
It has now been (6) weeks since I placed my order. Please refund my money so I can order elsewhere. If I do not have a reply by Friday the 10th I will pursue actions against you and your company.
Made phone call #4 12/13
No Message
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