On 8/30 was comparing CD burners online. I filled out shopping cart to review shipping charges that were not apparent on the site. I closed the browser, reviewed other companies, and returned to USSA.com to purchase the burner. I receive a SINGLE order confirmation for the purchase of ONE burner.
On 09/03, my credit card was billed 2 seperate transactions for the single burner purchased. I immediately called the number listed on their website (not a toll free number). I was told a credit would be issued. A week passed and nothing...
Another call and an email to [email protected] (per website instruction) still nothing, I contacted the company through the complaint department at Pricewatch.com.
Today 9/21, I received my credit-less $8.00. This was NEVER a refund situation, this is blatant credit card fraud! See correspondence below.
Gerge,
Your time surely fly fast. How you calculate for a week (your last e-mail was 9/13/02)? It's not double charges but double orders. Our refund policy state that the refund would take around 4 weeks. Your orders daed
08/30/02. You have already made so many complains. You placed 2 orders by mistake. We try to work w / you. You are just too demanding. We would credit your account by 09/20/02.
Best regards
Original Message
Subject: Re: Reply from USSA.com to Complaint received at Price Watch
It's been another week and nothing still. I've called again twice, emailed again, and called again today @ 6:30 central. Once again here is the order information.
Order No. Tracking # Date Amount Shipping Method Status
08/30 42.99 FEDEX_GROUND Shipped
08/30 42.99 FEDEX_GROUND Canceled
If I have to take time off work (as well as paying for 4 phone calls) to go to my bank to acquire my refund, I will not be a happy return customer. This is ridiculous.
Date: Thu, 12 Sep 2002 18:19: 19 -0500
Message from USSA.com -
regarding your complaint (Complaint ID-35753)
originally received - 9/10 6:53: 00 AM
is as follows:
pls call 510-623-3700x211 or e-mail to [email protected]. We will resolve.
Original message follows:
Double billed my credit card. First contact with salesperson said credit to my account was issued that was 9/3/02. Since then, I have left messages and several emails-no response. No credit. Rip off???
Georgia
Port Washington, Wisconsin
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