Closed my hsn account 10-17 & will only be ordering from xxx due to what i feel is the total lack of value that hsn appears to place on customer service. After purchasing a Everly Originals photo packet for $275.95 on
2-3 I mailed my cherished family photos to Everly 1. These photos included the last family photos taken of my mother at Christmas before she passed away. I lost track of the fact that I had not receive my oil portrait until the other day. I quickly called HSN and spoke to a woman in customer service. She was able to find my order and asked me when I had sent my photos into Everly. She also stated that she would put in a request for my credit and told me to call back in 3 - 4 days to see how the credit was progressing. I did call back in a couple of days and to my amazement HSN was unable to find my original order and there were no notations that I had called or that a request was put in for a credit. I was told to call 1-727-872-2500 if I wanted to talk to someone about my concerns (which ended up being a number where you leave messages). Marie (Employee #50192) from customer service called me 3 DAYS LATER and said that Everly was out of business and that I had had a year to send in my photos. I told her that I had sent the photos but never received my portrait back. Debbie appeared to question my honesty by stating that how did HSN know that I was telling the truth. I then told her that I hadn't even know that there was a time frame of 1 year to send in my originals. I told her that it appeared that HSN was placing more value on the $275.95 instead of customer service and she said that that was exactly what she was saying and that HSN could not AND WOULD NOT help me and she said good-bye and hung up on me. Please understand - in today's economy and trying times - if $275.95 means more to HSN than their customer's do - what does that say about HSN. I don't remember Marie telling me when Everly went out of business or where the 1 year time frame was indicated in the original packet received with my order. I advised Marie (Employee #50192) to close my HSN Account and am now asking for help from anyone who is in the position to help me. I am not only out the $275.95, I am out precious family photos that can never be replaced and feel as if I have been given a back-hand by a company that I have dealt with for years and had previously felt was a reputable company that stood behind their products and were dedicated to providing excellent customer service.
Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome!
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