Complaint / review text:
If you have a P. C. Virus or computer problem, Secure Remote Support is the company to call. I knew I had a virus when I booted up and I kept getting a black screen. When I finally got in, I had continuous pop-ups, couldn't access Words, couldn't get to websites, my photo software was messed up but fortunately my e-mail was intact. It was bad, bad, bad news.
I went on-line and read reviews for two recommended anti-virus companies. There were complaints on these company particularly from a customer who paid $260 to have his computer fixed and it was never fixed. He found Secure Remote Support on-line and was able to finally get his computer up and running for only $79.99.
Joe Clark was professional all the way. He asked for a full description of the problems I had on my p. C. He worked for 1 1/2 days debugging my P. C, which was infected "worse than average". After debugging, he installed a new anti-virus software which I purchased (extra cost). Joe communicated well, asked the right questions and answered my questions with patience and solid information. He's a good listener with strong interpersonal skills. Most important, he's a good analyst, knowledgeable and experienced in fix computers.
Two days after the PC was "debugged and cleaned up"
I called Joe about 4 minor glitches. Within a couple of hours they were taken care of.
I highly recommend Secure Remote Support and Joe Clark, for trouble shooting your computer.