Copy of letter (personal contact info deleted) sent to Leslies:
May 14
TO: Leslie’s Swimming Pool Supplies & Service
FROM: Dr. Daniel K. Hatton, Colonel, US Army & Mrs. Gerda M. Hatton
SUBJECT: Equipment Installation & Service Still Has Not Been Performed
We recently purchased an entire pool pump/motor system (salt) that has cost several thousand dollars. It has not been installed. We are still waiting on parts & service.
We purchased the system through your Poway, CA store. The Manager and Staff at this store are superb. However, they can’t seem to get through to you that we need the system delivered and installed. The previous two pump systems we purchased from Leslies failed (one immediately and the second after only 2 plus years). We decided to move to a salt system.
We have emptied our pool twice while waiting for the system to be delivered and installed. We don’t want to have to empty our pool a third time. It is impossible to believe that in your vast store system that you don’t have one that can be shipped to the Poway store via overnight mail and installed right away.
The partial system that has been installed cannot be properly adjusted, must be manually started and stopped (meaning we can’t go anywhere over night), and the entire situation is absolutely intolerable.
Please get this solved right away. This situation has now been going on for “weeks, ” not days.
I request a copy of this letter (which I will also be sending via ground mail) go to your Board President (Mr. Hayward).
V/r,
Colonel Daniel K. Hatton & Mrs. Gerda M. Hatton
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