We are experienceing Corn Rolling of our Tuftex carpeting in both the rooms it was installed in.
The company (Shaw Flooring) wants to make us believe it was poorly installed and they have never had any other complaints about this problem. But now we know that is a lie! They also want to make us believe it must be the installation job, even after we had a 3rd party installer come and inspect the installation job and his report confirmed, a very good installation job, with no explanation for the corn rolling of our carpets in both living room and bed room and only in the same place for the past year on and off since we reported it. It is a defective product!
We will not let it go, and with constant phone calls to the company who we bought it from and who installed it, we have moved to, they will re-stretch and steam clean using a truck type professional steam cleaning company. But after reading these complaints, I am not sure we will follow that path? I will keep posting updates as they occu
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