Basically In a nutshell, this company (Burgess Seed & Plant Co.), is in dire need of some internal restructuring of the company infrastructure, policy, and staff. I honestly have never been so indiscreetly disrespected by a company, and as a NEW customer none the less.
A MONTH ago I placed an order for a few hundred dollars worth of this company's products (plants, trees, vegetables, etc.), all planned out in advance so that they would arrive on Earth Day and I could do my part to help mother nature (and build upon my garden). The day after I placed the order I made sure to speak with a representative to double check that most of what I ordered was in stock and able to be shipped as I hoped (give or take a week or two). I wish I had paid attention to the red flags going off when spoke with a representative then first time. This person had absolutely NO idea about their products or policy, and nor did he care. I was slightly disappointed with my first personal interaction with the company, but thought it was just one uneducated worker out or the dozen, and figured I would just let it slide and be patient.
After two more weeks passed, I called again... SAME EXACT situation. Except this time the man on the phone was very rude and abrasive right from the getting, nothing that came out of his mouth was even slightly professional. I asked him when he thought I should expect to receive my packages and he said "I'm not really certain, we can't tell you, but they are here and all packaged up ready to go." Mind you the products I ordered and TINY TINY seedlings, nothing even remotely close to needing to be shipped via anything other than a cardboard box.
Well, today I decided it was necessary to make another attempt at finding out when it is that these items should arrive. TWO weeks AGAIN, and after receiving a busy signal for 25 minutes, I was eventually greeted by a (not so shockingly) curt, unmotivated, and uneducated individual. Upset with how long this has already taken, having missed Earth day, and still not getting any semblance of an answer as to when I should be "expecting" my shipment, I immediately ask for a surpervisor. They put me on the phone with a woman named Liz, "the supervisor" "code #739". Funny thing is SHE WAS EVEN WORSE THEN THE OTHERS! This woman was flat out obnoxious, barely let me even ask a question, and is just as useless and careless about her job as my money is in the hands of what may seem to be a fraudulent company. I cant imagine that one can take people's money, not answer ANY of their inquiries (NONETHELESS as a supervisor), promise a product, and have no immediate plans to send them what the paid for A MONTH ago. It's honestly the most BOGUS thing I have ever heard. At this point this company has just become a joke to me and receiving my items is becoming more and more of a game. I sincerely feel bad for whoever owns this company and has worked SO hard as to build it up to be so large, only to have it torn down by incompetent employees. This company definitely needs to be looked into to see what's really going on. Not legitimate company would ever treat customers as I have been treated on numerous basis'. Its very unfortunate, but I hope BBB will be able to do something to make sure this doesnt continue or others are able to learn of other options or even what they are Truely in-store for. Much respect and gratitude.
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