We purchased an image light, having first determined that it may be delivered if it did not match the classic body, minus a significant 25% restocking charge. We exposed the light, eliminated the document wrap, but saved all of the packaging material. It had been instantly obvious this wasn't likely to match about the aged body so we renamed the light within the unique foam custom-cut packaging and container, got a RGA # and delivered the light towards the producer (Home of Troy) based on their directions by advantages, return-receipt, shipped on January 19. They stated it'd consider 20-25 business days to return the cash (about $125 following the restocking charge). By March 19, no return or reaction. On contacting I had been informed they'd need to contact Home of Troy (the maker) and might telephone back 24 hours later. No term. I called again on March 29 to become informed the identical factor which he'd call-back inside an hour. After two hours I called back and he nevertheless had no solution. At 6 that night we obtained a contact stating the light was delivered broken with no reimbursement could be released. If we wanted they'd deliver the light back again to us. The light was delivered to Accommodate of Troy in perfect condition aside from an exposed carrier of screws that I place in a brand new ziploc bag and with no document wrap which was difficult to reaffix. To get a 25% restocking charge, you had believe they might place the screws in a brand new carrier and rewrap the light. What bugs me most was the truth that it required 3 telephone calls and 5 months of wait to become informed they discovered a light delivered 2 5 weeks previously was delivered broken. I'd NEVER purchase out of this merchant again.
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