My widowed mother purchased $10,000.00 worth of carpet that was touted to be the top of the line in quality. ($32.00 per square yard) It was professionally installed and appropriately padded by the dealer.
Within a year we noticed the fibers starting to pull up in certain areas (not traffic areas) At first we thought the cat was stretching on the carpet and catching his nails in the fiber. Then the cat died and we noticed the fibers pulling up in other areas.
We figured out that the problem was at it's worst in the areas subjected to sunlight. I believe the backing that holds the fiber was desolving from UV rays.
We called the dealer who gave us to a Shaw representative who eventually came around and picked up a sample of the disappearing carpet along with a sample of an uninstalled leftover carpet in storage (out of any light source)
After almost a year of contact with both the dealer and the rep but no response from Shaw Industries I began camping out on the phone with the dealer.
The dealer finally offered us a selection of carpet to choose from to replace the faulty carpet installed. This was touted to be at no cost to us. Not quite the truth since the carpet we were shown as a replacement is sold at half the cost of the original faulty carpet. The dealers idea or Shaws is that we should be financially punished for installing their faulty carpet.
It's my widowed mothers fault for purchasing from this dealer and Shaw so she should be happy to accept a cheaper carpet, the same pad and the dealer is throwing the installation in for free. No Thanks!
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