We began service with Suburban Propane Nov. 19 and was very pleased with service and customer service.
As time went on we used less propane and requested that they deliver on request. After the first time they came and filled the tank we called Boise and again requested that they only deliver upon request.
This happened once more and we called and told them how unhappy we were that they were just showing up and filling the tank without us requesting the delivery. We drafted a letter and sent it to their offices in Portland.
We later requested a minimum delivery at which time they came and filled the tank (500 gallons). I called and told them I'd been layed off and didn't know how I was going to pay for the extra propane. We worked it out but againg they were told not to deliver unless called.
Their excuse on all of these deliveries was that the driver was not paying attention.
They have since delivered and filled the tank at a cost of $1508.86.
The excuse this time was that they have a mandatory service and fill once a year... I see nothing about that in any paperwork or contract.
I have called the local office and again explained that I do not want them to deliver and this time I requested they come get the fuel and tank. They want me to pay to remove the fuel and tank!
The propane was turned off last fall at the building and we have not used any of the last delivery.
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