The company Sebestyen & Williams, Inc. Was employed by us to construct our new house in 2004. The heat/cooling function was subcontracted to Sertech Heat & Cooling of Portland, In. These were employed by Bruce Sebestyen to set up a Bryant geothermal HVAC open-loop program to warmth and cool our house with 2 models, one for upstairs plus one for downstairs. We shifted in and sometime throughout the first-year we obtained a telephone call from Wayne Blevins of Sertech asking if anything was functioning good, which in those days it had been. He informed us if we ever endured any issues to get hold of him, and never the contractor. Whenever we shifted in we recognized we'd an issue with this well water. Hydrogen sulfide was contained in the water developing a bad egg smell and we also discovered that it had been extremely harsh. We were worried about the geothermal program and what issues may occur due to that. We also browse the installation guide also it plainly mentioned that ‘no hydrogen sulfide ought to be present.’ We named David W. At Sertech and he informed us that it wouldn’t be considered a difficulty so we respected him to understand what he was referring to.in reality he DIDN’T understand what he was referring to as well as in 2008 the downstairs product quit functioning. We'd another Bryant heat/cooling company emerge to repair it for all of US. They advised us that the machine was broken beyond fix due to the hydrogen sulfide and also the 5-year guarantee was likewise emptiness due to that. We approached Sertech about this plus they arrived and informed us there wasn’t an issue using the water, it had been only a poor reversing device. We chose to contain it looked over by three additional heat/cooling businesses, two which do several geothermal installations. Not one of them recognized an issue using the treating device HOWEVER THEY ALL DECIDED the water must have been examined just before installment or it will have now been suggested to us that people obtain the water analyzed first. All decided that fixing it had been no alternative, it must be changed. There are many leaks within the copper pipes creating refrigerant leaks. Soon afterwards the 2nd device also created leaks and quit functioning. Using the winter months starting with no warmth, we employed Huntington H/D to try and repair the leaks within the downstairs device at a price of $500 and also the fix just lasted about 3 hrs confirming to us that it had been certainly not repairable! Looking to get this issue solved with Sertech continues to be difficult! They decline in most method to be held responsible for this. They've directed the hand at-all others except themselves. THEY'D the installation guide WITH THE info regarding the proper installment, no body else experienced it, we didn’t, the contractor didn’t, the well driller didn’t. They'd it plus they must have recognized that! They ought to have tested the water or informed us that it'd require examined. If that had occurred we'd have recognized right from the start that people had a need to possess a closed-loop system installed. They just experimented with persuade us that people didn’t are having issues using the water and attempted to obtain us to invest cash on changing a component that actually didn’t need changed and wouldn't have stored our house hot or chilled. The maker voided the guarantee due to incorrect installation, Sertech WAS RESPONSIBLE FOR THAT. So…we invested $12,000 to get a program that no further works and it'll need to be changed due to Sertech Heating & Cooling. We've also had issues with the duct-work falling apart underneath the home, a number of which isn’t actually attached to something, and there are many spaces. Their reaction was attributed about the contractor since “he desired a reduced bid.” Sertech DOESN'T worry about the caliber of their craftsmanship. I'd genuinely believe that if your great company cared about his status, he'd state that he wouldn’t get the job done if he couldn’t still do it. Clearly Sertech doesn’t treatment and certainly will state or do something to prevent duty. Buyer Beware!
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