I bought many models and personal bits of Ultrex and Ultrex II cookware from HSN in 2004 and including a stove wok with venting vapor cover. The merchandise stayed in a closed deal until a week ago after I eventually had trigger to utilize it. The meals prepared good and also the item conducted as anticipated. After preparing the meals and eliminating the pot in the burner, the glass lid while about the container, erupted, breaking into a large number of items that didn't remain included inside the steel limits of the cover, but smashed in to the pot with shards flying across my range and home. The ventilation was set-to "start" therefore atmosphere was moving underneath the cover inside the container. And also the container was no further on the hot burner.
HSN will not examine the problem. Am trying to find last-known contact data for Innova or perhaps a successor company. HSN like a vendor within the flow of business by promoting the merchandise comes with a to customers as well as their denial-of responsibility is terrible.
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