After making an appointment TWO WEEKS in advance, they refused to have there measuring agent meet me at my home at the appointed time. I took a day off work on this specific day to meet with the agent. I called and they were absolutely not willing to keep their promise. The woman I spoke with wasn't surly or abusive yet she wasn't willing to do anything in order to facilitate meeting the obligation. I asked to speak with a manager and was promptly put on hold for over 30 minutes. I will never do business with such a company in the future and am sure from reading previous posts that i am not alone in being poorly treated by this company. I was planning to buy a laminate floor for $800. I'm sure in retrospect that a much more valuable job came their way.
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